Modern business is non-stop action. Not only must information flow throughout the organization, but so must certain key individuals. The days of "9-to-5 behind the desk" are over. Resources today -- both human and technological -- must be free, fast and flexible. These are the code words for mobile business. And the power of untethered communications is a huge part of that story. Through innovative engineering and design, NEC`s Integrated Wireless Solution makes it possible for all of its PBX platforms, as well as other PBXs and Centrex-based systems, to incorporate an in-building wireless system that is specifically scaled to customer needs.
Highly mobile personnel rely on mobility for productivity, but no one can afford to consistently miss phone calls and still conduct business properly. A wireless phone system would seem the ideal solution, but there is one major consideration: full system integration. Mobile personnel not only need to make and receive phone calls on the go, but they must also stay in touch with all communications happening in the office (e.g., urgent emails) and perform key telecommunications functions. They must be able to circulate freely throughout the campus or facility but still be in touch with system features, like voice mail, call forwarding and conferencing, as well as basic CTI (computer telephony integration) functionality. In other words, a wireless system that isn`t integrated delivers only half the punch.
The problem is, highly mobile personnel don`t always just reside in large, resource-rich organizations. The smallest companies also have groups of super-mobile employees. So, a system must meet both these needs -- price and functionality.
Enabling staff members to be mobile provides numerous benefits for the organization. Productivity increases because employees are always available for immediate and direct communications while simultaneously being free to work away from their desks without fear of missing critical calls. Customer service can be enhanced by shortening hold times for customers calling for mobile employees with customers no longer having to wait until the appropriate person can be located. In sales organizations, missed calls are missed opportunities, and enabling mobility increases the opportunities for success for each sales representative.