Business Communications Manager 450 is an all-in-one, affordable platform for converged voice and data communications; ideal for medium-sized businesses and branch offices with 30-250 users. The unified communications capabilities of the Business Communications Manager 450 include unified messaging, message forwarding*, Meet-Me Conferencing, Computer Telephony Integration (CTI) and Intelligent Contact Centre functionality to connect people quickly - enabling businesses to gain a competitive edge in an environment where speed, simplicity and savings are integral to success. Other advanced applications include robust telephony features, voice messaging, IP networking, Internet access, mobility solutions and IP telephony. With an easy-to-use and highly flexible architecture, the Business Communications Manager 450 enables mid-size sites to benefit from convergence capabilities that were previously only available to much larger organizations.
The Business Communications Manager 450 comes with hundreds of telephony features and a full suite of integrated applications pre-loaded "in the box" - as your business needs evolve, you can easily activate more capabilities. Rich multimedia applications can be activated to voice-and chat-enable a website. These features are all order-able via simple software key codes and do not require extra hardware.
Voice messaging: a must for employees on the go
Even if employees are not there to answer the phone, they can still get the message; callers can leave information in a mailbox for selected users, departments or groups of users. Employees can record personalized greetings and enjoy anywhere-anytime password-protected access to their messages marked with calling line ID, time and date of the call and priority level.
Automated attendant to ensure calls get answered
This always-on-duty "administrative assistant" answers calls to your business with personalized greetings and menu options -- routing calls to the right people, departments or voice mailboxes. Provisioning less overhead for staff and satisfied customers.
Advanced Paging Productivity Pack for sophisticated paging and text-messaging capabilities
The Advanced Paging Productivity Pack (APP Pack) is a suite of advanced applications designed to increase employee productivity, improve customer service and streamline business processes - virtually anywhere paging and text-messaging are used. Features include One Button Paging and Text Messaging, Customer Assistance Paging and Scheduled Announcements.
Ad-hoc conferencing to take care of business quickly
It’s easy to get the team together for a meeting at the spur of the moment, regardless of where they’re located. Simply initiate a teleconference call with up to 120 total participants using the CEC, with 60 simultaneous participants on one conference, without the need for a conference operator or service.
Mobility options to keep employees accessible and connected
Whether your employees are in the office, nearby or even traveling, BCM50 has a full suite of mobility offerings to choose from including digital and IP wireless handsets or even PDA and PC-based soft-clients. Regardless of location, your employees can stay connected to customers and each other.
Better understand and optimize your call flows - for improved customer service and cost savings. The basic version Activity Reporter is an on-box reporting system that provides reports on Business Communications Manager telephony data metrics (e.g., Call Accounting, Auto Attendant Call Routing and Voice mail). The full version is an off-box system offering more advanced reporting capabilities and greater flexibility, enabling you to organize information the way you want.
- 30-250 Digital Users or 90 IP Telephone Users
- More than 400 Telephony Features
- Voice mail to ensure that every call is answered
- Custom Call Routing (CCR)
- Unified Messaging (Voice mail, Fax, Email on PC)
- Message Forwarding
- Meet-Me Conferencing
- Digital Business Phones with LCD and Soft Keys
- Support for IP Business Phones
- Support for Convergence to user`s desktops
- IP Trunking between Locations to Save Toll Charges
- Call Center (2 Skill sets, 10 Active Agents)
- Professional Call Center (50 Skill sets, 80 Active Agents)
- Multimedia Contact Center (Web-Enabled)
- Interactive Voice Response for Self-Service
- Computer Telephony Integration (CTI)
- Modular Expansion in Feature and Capacity
- Digital Mobility With Wireless Handsets (64 Mobile Users)
- Centralized Applications (Messaging w/Auto Attendant)
- Expansion Chassis for media bay Modules (4U Chassis)